Returns & Refunds \u2014 Triolet Vintage<\/title>\r\n<style>\r\n :root{--bg:#f5f1ea;--card:#fffdf9;--ink:#2b2622;--muted:#6f665c;--line:#e5ddd0;--accent:#8a6d4f;--accent-soft:#f0e7da;}\r\n *{box-sizing:border-box}\r\n body{margin:0;background:var(--bg);color:var(--ink);font-family:-apple-system,\"Segoe UI\",Roboto,Helvetica,Arial,sans-serif;line-height:1.7;}\r\n header.site{background:var(--accent);color:#fff;padding:18px 22px;}\r\n header.site .brand{font-size:20px;font-weight:700;letter-spacing:.5px;color:#fff;text-decoration:none;text-transform:uppercase;}\r\n header.site nav{margin-top:10px;display:flex;flex-wrap:wrap;gap:8px;}\r\n header.site nav a{color:#fff;text-decoration:none;font-size:13px;background:rgba(255,255,255,.16);padding:5px 11px;border-radius:20px;}\r\n header.site nav a:hover{background:rgba(255,255,255,.32);}\r\n main{max-width:820px;margin:0 auto;padding:34px 18px 10px;}\r\n h1{font-size:28px;margin:0 0 6px;}\r\n .updated{color:var(--muted);font-size:13px;margin:0 0 26px;}\r\n .card{background:var(--card);border:1px solid var(--line);border-radius:14px;padding:8px 30px 22px;}\r\n h2{font-size:18px;color:var(--accent);margin:26px 0 10px;border-bottom:2px solid var(--accent-soft);padding-bottom:7px;}\r\n p,li{font-size:15px;}\r\n ul,ol{padding-left:20px;}\r\n li{margin-bottom:7px;}\r\n a{color:var(--accent);}\r\n .note{background:#fff6e6;border:1px solid #f0dcb0;border-left:5px solid #d99a2b;border-radius:10px;padding:14px 18px;margin:18px 0;font-size:14px;}\r\n footer.site{background:var(--ink);color:#d9cfc2;margin-top:34px;padding:24px 18px;text-align:center;font-size:13.5px;line-height:1.9;}\r\n footer.site a{color:#e9b87f;text-decoration:none;}\r\n footer.site strong{color:#fff;}\r\n<\/style>\r\n<\/head>\r\n<body>\r\n\r\n<main>\r\n <h1>Returns & Refunds<\/h1>\r\n <p class=\"updated\">Last updated: 30 May 2026<\/p>\r\n <div class=\"card\">\r\n\r\n <h2>1. Right of withdrawal<\/h2>\r\n <p>As a consumer, you have the right to withdraw from your purchase within <strong>14 calendar days<\/strong> of receiving your order, without giving any reason. To do so, simply notify us of your decision before the deadline.<\/p>\r\n\r\n <h2>2. How to request a return<\/h2>\r\n <ol>\r\n <li>Email us at <a href=\"mailto:trioletvintage@gmail.com\">trioletvintage@gmail.com<\/a> with your <strong>order number<\/strong> and the item(s) you wish to return.<\/li>\r\n <li>We'll reply with the return instructions and the address to send the item to.<\/li>\r\n <li>Pack the item securely and send it back within 14 days of notifying us.<\/li>\r\n <\/ol>\r\n\r\n <h2>3. Condition of returned items<\/h2>\r\n <p>To be eligible for a refund, items must be returned in the <strong>same condition<\/strong> in which they were received: unworn, unwashed, undamaged and with any original tags. You are only responsible for any diminished value of the goods resulting from handling beyond what is necessary to check their nature and characteristics.<\/p>\r\n\r\n <h2>4. Refunds<\/h2>\r\n <p>Once we receive and inspect the returned item, we'll confirm the refund by email. We'll refund the amount paid for the product using the <strong>same payment method<\/strong> you used, within a maximum of <strong>14 calendar days<\/strong>. In a standard withdrawal, the original standard shipping cost is also refunded; the cost of returning the item is borne by the customer (see section 6).<\/p>\r\n\r\n <h2>5. Exchanges<\/h2>\r\n <p>As most of our items are <strong>unique vintage pieces<\/strong>, we cannot usually offer a direct exchange for a different size or colour. If you'd like a different item, the simplest option is to return the original (under this policy) and place a new order.<\/p>\r\n\r\n <h2>6. Return shipping costs<\/h2>\r\n <ul>\r\n <li><strong>Withdrawal \/ change of mind:<\/strong> return shipping costs are paid by the customer.<\/li>\r\n <li><strong>Defective, damaged or incorrect item:<\/strong> if the item arrived faulty, damaged in transit, or we sent the wrong product, we cover the full cost of the return and the replacement or refund.<\/li>\r\n <\/ul>\r\n\r\n <h2>7. Faulty or incorrect items<\/h2>\r\n <p>If you receive an item that is defective or does not match your order, contact us within a reasonable time at <a href=\"mailto:trioletvintage@gmail.com\">trioletvintage@gmail.com<\/a>, ideally with photos. We'll arrange a repair, replacement, price reduction or full refund, as appropriate, at no cost to you.<\/p>\r\n\r\n <h2>8. Exceptions<\/h2>\r\n <p>The right of withdrawal may not apply to certain items excluded by law (for example, sealed goods unsuitable for return for hygiene reasons once unsealed, such as earrings). Any such exception will be indicated on the relevant product page.<\/p>\r\n\r\n <div class=\"note\"><strong>Statutory model withdrawal form:<\/strong> \"I\/We hereby give notice that I\/We withdraw from my\/our contract of sale of the following goods: [item], ordered on [date] \/ received on [date]. Name: [your name]. Address: [your address]. Date: [date].\" You can include this text in your email or send it separately.<\/div>\r\n\r\n <\/div>\r\n<\/main>\r\n\r\n<\/body>\r\n<\/html>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns & Refunds \u2014 Triolet Vintage Returns & Refunds Last updated: 30 May 2026 1. Right of withdrawal As a<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-29900","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/trioletvintage.es\/en\/wp-json\/wp\/v2\/pages\/29900","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trioletvintage.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/trioletvintage.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/trioletvintage.es\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/trioletvintage.es\/en\/wp-json\/wp\/v2\/comments?post=29900"}],"version-history":[{"count":5,"href":"https:\/\/trioletvintage.es\/en\/wp-json\/wp\/v2\/pages\/29900\/revisions"}],"predecessor-version":[{"id":29905,"href":"https:\/\/trioletvintage.es\/en\/wp-json\/wp\/v2\/pages\/29900\/revisions\/29905"}],"wp:attachment":[{"href":"https:\/\/trioletvintage.es\/en\/wp-json\/wp\/v2\/media?parent=29900"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

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\n\t\t\t\t\t\r\n\r\n\r\n\r\n\r\nReturns & Refunds \u2014 Triolet Vintage<\/title>\r\n<style>\r\n :root{--bg:#f5f1ea;--card:#fffdf9;--ink:#2b2622;--muted:#6f665c;--line:#e5ddd0;--accent:#8a6d4f;--accent-soft:#f0e7da;}\r\n *{box-sizing:border-box}\r\n body{margin:0;background:var(--bg);color:var(--ink);font-family:-apple-system,\"Segoe UI\",Roboto,Helvetica,Arial,sans-serif;line-height:1.7;}\r\n header.site{background:var(--accent);color:#fff;padding:18px 22px;}\r\n header.site .brand{font-size:20px;font-weight:700;letter-spacing:.5px;color:#fff;text-decoration:none;text-transform:uppercase;}\r\n header.site nav{margin-top:10px;display:flex;flex-wrap:wrap;gap:8px;}\r\n header.site nav a{color:#fff;text-decoration:none;font-size:13px;background:rgba(255,255,255,.16);padding:5px 11px;border-radius:20px;}\r\n header.site nav a:hover{background:rgba(255,255,255,.32);}\r\n main{max-width:820px;margin:0 auto;padding:34px 18px 10px;}\r\n h1{font-size:28px;margin:0 0 6px;}\r\n .updated{color:var(--muted);font-size:13px;margin:0 0 26px;}\r\n .card{background:var(--card);border:1px solid var(--line);border-radius:14px;padding:8px 30px 22px;}\r\n h2{font-size:18px;color:var(--accent);margin:26px 0 10px;border-bottom:2px solid var(--accent-soft);padding-bottom:7px;}\r\n p,li{font-size:15px;}\r\n ul,ol{padding-left:20px;}\r\n li{margin-bottom:7px;}\r\n a{color:var(--accent);}\r\n .note{background:#fff6e6;border:1px solid #f0dcb0;border-left:5px solid #d99a2b;border-radius:10px;padding:14px 18px;margin:18px 0;font-size:14px;}\r\n footer.site{background:var(--ink);color:#d9cfc2;margin-top:34px;padding:24px 18px;text-align:center;font-size:13.5px;line-height:1.9;}\r\n footer.site a{color:#e9b87f;text-decoration:none;}\r\n footer.site strong{color:#fff;}\r\n<\/style>\r\n<\/head>\r\n<body>\r\n\r\n<main>\r\n <h1>Returns & Refunds<\/h1>\r\n <p class=\"updated\">Last updated: 30 May 2026<\/p>\r\n <div class=\"card\">\r\n\r\n <h2>1. Right of withdrawal<\/h2>\r\n <p>As a consumer, you have the right to withdraw from your purchase within <strong>14 calendar days<\/strong> of receiving your order, without giving any reason. To do so, simply notify us of your decision before the deadline.<\/p>\r\n\r\n <h2>2. How to request a return<\/h2>\r\n <ol>\r\n <li>Email us at <a href=\"mailto:trioletvintage@gmail.com\">trioletvintage@gmail.com<\/a> with your <strong>order number<\/strong> and the item(s) you wish to return.<\/li>\r\n <li>We'll reply with the return instructions and the address to send the item to.<\/li>\r\n <li>Pack the item securely and send it back within 14 days of notifying us.<\/li>\r\n <\/ol>\r\n\r\n <h2>3. Condition of returned items<\/h2>\r\n <p>To be eligible for a refund, items must be returned in the <strong>same condition<\/strong> in which they were received: unworn, unwashed, undamaged and with any original tags. You are only responsible for any diminished value of the goods resulting from handling beyond what is necessary to check their nature and characteristics.<\/p>\r\n\r\n <h2>4. Refunds<\/h2>\r\n <p>Once we receive and inspect the returned item, we'll confirm the refund by email. We'll refund the amount paid for the product using the <strong>same payment method<\/strong> you used, within a maximum of <strong>14 calendar days<\/strong>. In a standard withdrawal, the original standard shipping cost is also refunded; the cost of returning the item is borne by the customer (see section 6).<\/p>\r\n\r\n <h2>5. Exchanges<\/h2>\r\n <p>As most of our items are <strong>unique vintage pieces<\/strong>, we cannot usually offer a direct exchange for a different size or colour. If you'd like a different item, the simplest option is to return the original (under this policy) and place a new order.<\/p>\r\n\r\n <h2>6. Return shipping costs<\/h2>\r\n <ul>\r\n <li><strong>Withdrawal \/ change of mind:<\/strong> return shipping costs are paid by the customer.<\/li>\r\n <li><strong>Defective, damaged or incorrect item:<\/strong> if the item arrived faulty, damaged in transit, or we sent the wrong product, we cover the full cost of the return and the replacement or refund.<\/li>\r\n <\/ul>\r\n\r\n <h2>7. Faulty or incorrect items<\/h2>\r\n <p>If you receive an item that is defective or does not match your order, contact us within a reasonable time at <a href=\"mailto:trioletvintage@gmail.com\">trioletvintage@gmail.com<\/a>, ideally with photos. We'll arrange a repair, replacement, price reduction or full refund, as appropriate, at no cost to you.<\/p>\r\n\r\n <h2>8. Exceptions<\/h2>\r\n <p>The right of withdrawal may not apply to certain items excluded by law (for example, sealed goods unsuitable for return for hygiene reasons once unsealed, such as earrings). Any such exception will be indicated on the relevant product page.<\/p>\r\n\r\n <div class=\"note\"><strong>Statutory model withdrawal form:<\/strong> \"I\/We hereby give notice that I\/We withdraw from my\/our contract of sale of the following goods: [item], ordered on [date] \/ received on [date]. Name: [your name]. Address: [your address]. Date: [date].\" You can include this text in your email or send it separately.<\/div>\r\n\r\n <\/div>\r\n<\/main>\r\n\r\n<\/body>\r\n<\/html>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns & Refunds \u2014 Triolet Vintage Returns & Refunds Last updated: 30 May 2026 1. Right of withdrawal As a<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-29900","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/trioletvintage.es\/en\/wp-json\/wp\/v2\/pages\/29900","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trioletvintage.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/trioletvintage.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/trioletvintage.es\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/trioletvintage.es\/en\/wp-json\/wp\/v2\/comments?post=29900"}],"version-history":[{"count":5,"href":"https:\/\/trioletvintage.es\/en\/wp-json\/wp\/v2\/pages\/29900\/revisions"}],"predecessor-version":[{"id":29905,"href":"https:\/\/trioletvintage.es\/en\/wp-json\/wp\/v2\/pages\/29900\/revisions\/29905"}],"wp:attachment":[{"href":"https:\/\/trioletvintage.es\/en\/wp-json\/wp\/v2\/media?parent=29900"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}