{"id":29874,"date":"2026-05-29T19:45:24","date_gmt":"2026-05-29T19:45:24","guid":{"rendered":"https:\/\/trioletvintage.es\/?page_id=29874"},"modified":"2026-05-29T19:46:36","modified_gmt":"2026-05-29T19:46:36","slug":"faq","status":"publish","type":"page","link":"https:\/\/trioletvintage.es\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\r\n\r\n\r\n\r\n\r\nFAQ \u2014 Triolet Vintage<\/title>\r\n<style>\r\n :root{--bg:#f5f1ea;--card:#fffdf9;--ink:#2b2622;--muted:#6f665c;--line:#e5ddd0;--accent:#8a6d4f;--accent-soft:#f0e7da;}\r\n *{box-sizing:border-box}\r\n body{margin:0;background:var(--bg);color:var(--ink);font-family:-apple-system,\"Segoe UI\",Roboto,Helvetica,Arial,sans-serif;line-height:1.7;}\r\n header.site{background:var(--accent);color:#fff;padding:18px 22px;}\r\n header.site .brand{font-size:20px;font-weight:700;letter-spacing:.5px;color:#fff;text-decoration:none;text-transform:uppercase;}\r\n header.site nav{margin-top:10px;display:flex;flex-wrap:wrap;gap:8px;}\r\n header.site nav a{color:#fff;text-decoration:none;font-size:13px;background:rgba(255,255,255,.16);padding:5px 11px;border-radius:20px;}\r\n header.site nav a:hover{background:rgba(255,255,255,.32);}\r\n main{max-width:820px;margin:0 auto;padding:34px 18px 10px;}\r\n h1{font-size:28px;margin:0 0 6px;}\r\n .updated{color:var(--muted);font-size:13px;margin:0 0 26px;}\r\n p,li{font-size:15px;}\r\n a{color:var(--accent);}\r\n details{border:1px solid var(--line);border-radius:10px;padding:2px 18px;margin-bottom:12px;background:var(--card);}\r\n summary{cursor:pointer;font-weight:600;padding:14px 0;font-size:16px;list-style:none;}\r\n summary::-webkit-details-marker{display:none}\r\n summary::after{content:\"+\";float:right;color:var(--accent);font-size:20px;line-height:1;}\r\n details[open] summary::after{content:\"\u2013\";}\r\n details .body{padding:0 0 14px;}\r\n h2.sec{font-size:16px;color:var(--accent);margin:30px 0 12px;text-transform:uppercase;letter-spacing:.5px;}\r\n footer.site{background:var(--ink);color:#d9cfc2;margin-top:34px;padding:24px 18px;text-align:center;font-size:13.5px;line-height:1.9;}\r\n footer.site a{color:#e9b87f;text-decoration:none;}\r\n footer.site strong{color:#fff;}\r\n<\/style>\r\n<\/head>\r\n<body>\r\n\r\n<main>\r\n <h1>Frequently Asked Questions<\/h1>\r\n <p class=\"updated\">Answers to the most common questions about shopping at Triolet Vintage.<\/p>\r\n\r\n <h2 class=\"sec\">About the products<\/h2>\r\n <details><summary>Are the items second-hand?<\/summary><div class=\"body\"><p>Yes. At Triolet Vintage we work exclusively with hand-picked vintage and second-hand clothing and accessories, from the 1970s to the 2000s. We believe in circular, sustainable fashion: giving unique pieces a second life.<\/p><\/div><\/details>\r\n <details><summary>What condition are the items in?<\/summary><div class=\"body\"><p>Every piece is checked and cleaned before going on sale. As these are vintage items, they may show small signs of wear consistent with their age. If a garment has any relevant detail (a small mark, a repaired seam, etc.), we point it out in the product description and\/or photos.<\/p><\/div><\/details>\r\n <details><summary>Is each item unique?<\/summary><div class=\"body\"><p>Yes. Most of our pieces are one-of-a-kind: there is only one unit of each item. That means once something sells, we usually can't restock it. If you love a piece, we recommend not waiting too long.<\/p><\/div><\/details>\r\n <details><summary>How do I know which size to choose?<\/summary><div class=\"body\"><p>Vintage sizing often differs from modern sizing, so for each product we list the <strong>actual measurements<\/strong> of the garment (chest, waist, length, etc.). We suggest comparing those measurements with a similar item you already own. If in doubt, email us at <a href=\"mailto:trioletvintage@gmail.com\">trioletvintage@gmail.com<\/a> and we'll help.<\/p><\/div><\/details>\r\n\r\n <h2 class=\"sec\">Orders & payments<\/h2>\r\n <details><summary>How do I place an order?<\/summary><div class=\"body\"><p>Add the items you want to the cart, click \"Checkout\", enter your shipping details and choose a payment method. You'll receive a confirmation email with the summary of your order.<\/p><\/div><\/details>\r\n <details><summary>Which payment methods do you accept?<\/summary><div class=\"body\"><p>We accept credit\/debit cards (Visa, Mastercard) and the secure payment methods enabled at checkout. All payments are processed securely and encrypted; Triolet Vintage never stores your card details.<\/p><\/div><\/details>\r\n <details><summary>Is it safe to pay on the website?<\/summary><div class=\"body\"><p>Yes. The store uses a secure connection (SSL\/HTTPS) and certified payment gateways. Your card details travel encrypted and are not stored on our servers.<\/p><\/div><\/details>\r\n <details><summary>Can I change or cancel my order?<\/summary><div class=\"body\"><p>If you need to change or cancel an order, email us as soon as possible at <a href=\"mailto:trioletvintage@gmail.com\">trioletvintage@gmail.com<\/a> with your order number. If it hasn't shipped yet, we'll do our best to help.<\/p><\/div><\/details>\r\n\r\n <h2 class=\"sec\">Shipping<\/h2>\r\n <details><summary>Where do you ship to?<\/summary><div class=\"body\"><p>We ship throughout Spain (mainland, Balearic Islands, Canary Islands, Ceuta and Melilla) and, subject to availability, to the rest of the European Union. See the details in our <a href=\"shipping-policy.html\">Shipping Policy<\/a>.<\/p><\/div><\/details>\r\n <details><summary>How long will my order take?<\/summary><div class=\"body\"><p>We prepare orders within 1\u20133 business days. Typical delivery time is 2\u20135 business days within mainland Spain once shipped. Deliveries to the islands or abroad may take a little longer.<\/p><\/div><\/details>\r\n <details><summary>Can I pick up my order in store?<\/summary><div class=\"body\"><p>Yes. If you prefer, you can select in-store pickup at our physical shop in Malasa\u00f1a (Corredera Alta de San Pablo, 18, Madrid) during our opening hours, with no shipping costs.<\/p><\/div><\/details>\r\n <details><summary>How do I track my order?<\/summary><div class=\"body\"><p>When your order ships, we'll send you an email with tracking information (if the shipping method includes it) so you can follow its status.<\/p><\/div><\/details>\r\n\r\n <h2 class=\"sec\">Returns & refunds<\/h2>\r\n <details><summary>Can I return an item?<\/summary><div class=\"body\"><p>Yes. You have 14 calendar days from receiving your order to exercise your right of withdrawal. See the steps and conditions in our <a href=\"returns-and-refunds.html\">Returns Policy<\/a>.<\/p><\/div><\/details>\r\n <details><summary>Who pays for the return shipping?<\/summary><div class=\"body\"><p>Unless the item arrived defective or was sent in error on our part, return shipping costs are paid by the customer. We explain all cases in the <a href=\"returns-and-refunds.html\">Returns Policy<\/a>.<\/p><\/div><\/details>\r\n <details><summary>When will I get my refund?<\/summary><div class=\"body\"><p>Once we receive and inspect the returned item, we process the refund using the same payment method within a maximum of 14 calendar days.<\/p><\/div><\/details>\r\n\r\n <h2 class=\"sec\">Contact<\/h2>\r\n <details><summary>How can I get in touch?<\/summary><div class=\"body\"><p>You can email us at <a href=\"mailto:trioletvintage@gmail.com\">trioletvintage@gmail.com<\/a>, call us at <a href=\"tel:+34914350441\">+34 91 435 04 41<\/a>, message us on Instagram <a href=\"https:\/\/www.instagram.com\/trioletvintage\/\">@trioletvintage<\/a>, or visit us in store. We reply as soon as we can within our opening hours.<\/p><\/div><\/details>\r\n<\/main>\r\n\r\n<\/body>\r\n<\/html>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ \u2014 Triolet Vintage Frequently Asked Questions Answers to the most common questions about shopping at Triolet Vintage. 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